A loan contract is a long-term relationship. Here is what you are entitled to expect throughout its duration.

The right to withdraw, from the start

You have 14 calendar days from signature to withdraw without justification. Send a registered letter with acknowledgement. The lender must return the funds within 30 days.

The right to ongoing information

  • Outstanding capital statement on request, free once a year.
  • Copy of amortisation table at any time.
  • Prior information in case of changes in conditions.

The right to early repayment

Recalled in a previous article: at any time, in full or in part, without justification. At CREDITO SOLIDARIO, no indemnity.

The right to humane treatment in difficulty

If you face temporary difficulty, inform us immediately — not after three missed instalments. We look together for an amicable solution: temporary suspension, extended term, occasional reduction. Litigation is always the last resort.

The GDPR right

Throughout the contract you keep the six fundamental GDPR rights: access, rectification, erasure (within legal limits), portability, objection and restriction. Our dedicated form lets you exercise them in minutes.

The right to complain

In case of persistent disagreement, you can seize consumer mediation, the General Consumer Directorate, or the European online dispute resolution platform. These recourses are free.